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I'm an Admin Assistant for a company and every so often I get a really rude call. So far today I've had this one man call three times and each time he's called he's gotten ruder and ruder and twice he dropped the f bomb.
We make musical instruments and he wants a feature found on a $30,000 flute to go on a $6,000 flute. Unfortunately, we only offer it on higher models and when I suggested he upgrade he started screaming at me. Before he was just being rude, now he starts screaming at me that he's gonna get me fired, he wants to talk to the president of the company (yeah, right) and he demands to speak with our silversmith. I'm not sure what century he's from, but we don't have a silversmith in house.
We're taught to be polite, cater to everyone's needs, and customer is always first. And I know I shouldn't let these people get to me and I really try to stay steady and calm with them. And I also realize that some of these people are probably normally quite kind and maybe they're having a bad day, kid is sick, etc etc.
But some of the people that are rude are rude all the time, everywhere they go, restaurants, stores, banks, etc. If everyone they ever encounter is polite to them, how will they learn that what they're doing is wrong?
Everyone is so afraid a customer will raise a scene that they'll give them what they want just to get them out of the store, but that's not right. Then they learn they can rip apart an 18 year old kid behind the service desk and get what they want.
I guess this is more of a rant than a post, I apologize. I guess I just needed to get it off my chest. It just makes me angry that people can disrespect others so badly and still get what they want. This guy I spoke with on the phone is so used to getting his way with threats and cruelty that when I told him he really couldn't get it he didn't believe me. He thinks if he yells and threats enough he'll get it. Squeeky wheel gets the grease I guess....
On a side note, has anyone ever really stuck it good to some douchebag who's been nothing but rude? I'm in a revengeful mood and I think a few good stories might help calm me down.
(PS: LOL to the automatic changing of words. I typed in dbag and it put in "summers breeze in a sack")
I'm a nurse and deal w/ rude family members all the time. I understand that their loved one is sick but yelling and swearing at me does not make the person get better!
I work for the VA and get to deal with rude elderly veterans - it is really hard to stay civil sometimes - I always have to remind myself that they fought for my freedom
Post by Fishing Maniac on Jun 7, 2008 23:24:46 GMT -5
I do lots of trade shows and deal with rude belligerent people who want to argue technological matters that they don't understand. It can be tough. I prefer the high end shows where I deal with engineers who know more than I do. It's humbling and I learn from it.
We make musical instruments and he wants a feature found on a $30,000 flute to go on a $6,000 flute.
classless swine is an asshole, no doubt
So this is how I justify my job; once I walk out the door my life is 3429945032720 better than -0000009% of all jackasses I work with that are like that.
He WiLL not be at roo. And will never play there. ha! His shit does too stank.
Our company has actually made a point of the dropping "the customer is always right" as a philosophy. Customers often want a company to do things that are not right for the company overall; sometimes a gesture in the right direction is beneficial for non-financial reasons but being jackass isn't going to get you one of those.
My suggestion? Ask him to put his request in writing and say that you'll forward it to the appropriate department.
